Terms of Service

HONG MOVE operates a travel platform through our app and website, covering rides (connecting passengers with drivers registered with the company) and chauffeured tour charters, along with any further services we announce from time to time (such as hotel stays). By using the service you accept these terms.

• Identity is verified by phone number and OTP — you must use your own number and keep your code confidential.
• You must be 18 or older, or have your guardian's consent.
• Do not use the service for anything unlawful, to harass drivers, or to create false bookings — we reserve the right to suspend accounts that breach this.

• Fixed prices (per the route table) are shown before you confirm and never change — rides are paid once you are in the car (cash / QR / card).
• Tours and counter purchases are paid in advance by PromptPay QR, card, or mobile banking.
• Metered fares are charged on the real meter and paid on arrival (cash / QR / card).
• Card payments are processed by Opn Payments (Omise) — we do not store full card numbers.
• Tips are voluntary and go to the driver in full.

• There is no cancellation fee — rides are paid once you are in the car, so you can always cancel before boarding via the app or the trip tracking page.
• For services paid in advance (tours, counter purchases) cancelled before the job starts, cancelled by us, or where no driver can be found, you receive a full refund to your original payment method within 7–14 business days.

We screen drivers and vehicles to our company standards and provide an emergency (SOS) channel in the app. Our liability is as set out under applicable Thai law. Service may be briefly interrupted for maintenance or by events beyond our control.

Collection and use of your data is governed by our Privacy Policy (see the “Privacy Policy” page), which forms part of these terms.

We may update these terms from time to time by publishing them on this website; continued use means you accept the latest version. These terms are governed by Thai law — contact: info@hongmove.co.th · phone +66 74 251 777